ABSTRACT
This privacy policy, referred to as the "Policy," pertains to the websites and mobile applications, collectively known as the "Sites" provided by paytelecoms.com. In this document, when mentioning "paytelecoms.com," "we," "us," or "our," we are referring to paytelecoms.com and its products and services. The Policy outlines our data protection practices across our Sites, products, and subscriber-based services ("Services"). It encompasses the personal data we collect, our methods of collection, the use of personal data, and the procedures for sharing such data with third parties.
• The Sites covered by this Policy include our existing websites, mobile applications, and any additional websites and mobile applications created and managed by paytelecoms.com, with URL; paytelecoms.com.App
• Recognizing the trust you place in us and understanding the paramount importance of your privacy, we adhere to the highest standards to ensure secure transactions and the confidentiality of customer information.
• By accessing the Sites, which includes all websites and mobile applications that may be added or removed over time, you agree to the terms and conditions outlined in this Privacy Policy. If you do not wish for your personal data to be processed in accordance with this policy, please refrain from using or accessing the Sites or the Services.
• We retain the right, at our sole discretion, to modify and update this Policy periodically. Therefore, we encourage you to review the current version of this Policy each time you revisit the Sites.
ADEQUACY
The Sites and Services are designed exclusively for individuals who, if they are natural persons and are aged eighteen (18) years or older. Any registration, use, or access by a natural person under eighteen (18) is considered unauthorized, unlicensed, and a violation of this Policy.
CONSENT/AGREEMENT
By utilizing the Sites and Services and furnishing your personal data, you explicitly authorize the gathering and utilization of the information you provide to us, consistent with the provisions outlined in this Policy. This includes, but is not restricted to, your agreement to share your personal data in accordance with the terms stipulated in this Policy. In the event that we opt to modify this Policy, such changes will be promptly communicated on this page to ensure your ongoing awareness of the nature of information we gather, how it is utilized, and the circumstances under which it may be disclosed. If you do not consent/agree to the utilization of personal data as delineated in this Policy, kindly refrain from using or accessing the Sites or Services.
LEGITIMATE GROUNDS FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA
In adherence to the stipulations of the Nigeria Data Protection Regulation (NDPR), the processing of personal data necessitates a legal foundation. Aligning with the provisions of the NDPR, we undertake the processing of your personal data based on the following legal grounds:
1. Consent: Your agreement is sought for the processing of personal data, granted through your ongoing use of the Services and the Sites, and pertains to specific purposes.
2. Performance of a Contract: Processing is undertaken to fulfill contractual obligations between us or a contract in which you are a party, including necessary steps prior to entering such an agreement.
3. Legal Obligation: Certain personal data retention, particularly account opening information, is mandated by law even after the cessation of business relations.
4. Legitimate Interest: Processing is conducted to safeguard the vital interests of other data subjects and to achieve the objectives of our business. This includes preventing fraud, money laundering, verifying the identity of data subjects, ensuring customer and business protection, understanding user interactions with our Sites, providing relevant communications, and assessing the effectiveness of promotional campaigns and advertising.
5. Public Interest: Processing is deemed necessary for the performance of tasks carried out in the public interest or in the exercise of an official public mandate entrusted to us.
DATA WE MIGHT GATHER FROM YOU
When utilizing the Sites or Services, we systematically gather and retain the personal data voluntarily supplied by you on various occasions. In this context, personal data or information encompasses any form of information pertaining to an identified or identifiable natural person, distinguishable by factors such as:
• Business name,
• Email address,
• Business Location,
• About Us of your Business
• Social networking handles; and
• other unique information requested.
To utilize our Services, we may gather personal data such as your complete legal business names, gender, email address, mailing address, telephone number, interests, feedback and survey responses, preferences for receiving marketing information from us and our third parties, and your communication preferences, among others.
The main objective behind collecting the aforementioned personal data is to offer you a secure, efficient, seamless, and tailored experience. This enables us to deliver Services and features that align with your likely requirements, while also customizing the Sites to enhance the safety and ease of your experience.
HOW WE GATHER DATA
We gather information directly provided by you, such as during registration, creating
an account by subscribing to a
plan, pick a domain name, engaging in interactive platform features and templates, posting on our Customer
Resolution
Channel (CRC) group, seeking customer support, making inquiries, and communicating via email, phone, or
post.
Additionally, if you partially complete or abandon inputted information on the Sites, we may use this data
to remind you
to finalize the details.
When you access paytelecoms.com website your computer is assigned a domain name and internet protocol (IP) address.
While the
domain name and IP address do not reveal personal details beyond the accessed IP address, we can observe
your browsing
patterns and technical data about your accessing device through cookies, server logs, and similar
technologies. You have
the option to set your cookie preferences on our websites.
Technical data may also be collected from third parties/public sources, such as analytics providers,
advertising
networks, and search information providers. Contact, financial, and transaction data may be obtained from
providers of
technical, payment, credit referencing, and delivery services, both within and outside Nigeria. We employ
third-party
service providers to safeguard information related to financial crime, fraud, sanctions, and politically
exposed
persons.
We do not claim ownership of provided personal data and will store it only for a reasonable period, taking
measures to
secure it against foreseeable hazards and breaches. This includes protection against theft, cyber-attacks,
viral
attacks, unauthorized dissemination, manipulation, and damage from natural elements like rain or fire.
We commit not to sell, share, transfer, or rent out personal information in ways other than those disclosed
in this
Policy and our terms and conditions of use. Generic information not linked to personal identification may be
shared with
business partners, trusted affiliates, and advertisers.
PROVIDING US WITH INFORMATION WITH OTHERS
If you give us personal data regarding someone else, it is your responsibility to ensure that you have given the necessary notices and obtained explicit consent from the individual to provide us with their personal data. You should also clarify to them how we collect, use, disclose, and retain their personal data or direct them to read our Policy.
DATA WE COLLECT FROM OTHER SOURCES
To grant you access to the Services or enhance your overall service experience, we may merge information obtained from various sources. This may involve combining data from other sources, such as a third-party developer whose application you have authorized, with information we collect through the Sites.
1. Providing the requested services and support to you.
2. Facilitating business transactions and sending notices about your customers.
3. Verifying your business identity.
4. Resolving disputes and troubleshooting problems.
5. Managing risk, detecting, preventing, and/or remediating fraud or other potentially prohibited or illegal
activities.
6. Detecting, preventing, or remediating violations of policies or applicable user agreements.
7. Improving services by implementing aggregate customer preferences.
8. Managing and protecting our information technology infrastructure.
9. Contacting you at any time through your provided telephone number, email address, or other contact
details.
10. Notifying you about activities on your account, troubleshooting problems with your account, and
collecting
fees or
monies owed.
11. Monitoring traffic patterns and usage of the Sites to help improve the Sites' design and layout.
12. Recording and storing communications made via phone, Skype, or the website chat function.
13. Personalizing your experience on our Sites or in communications/advertising.
14. Providing customer service, including responding to your inquiries and fulfilling any requests for
information.
15. Sending you important information regarding the services and/or other technical notices, updates,
security
alerts,
support, and administrative messages.
16. Polling your opinions through surveys or questionnaires.
17. As deemed necessary or appropriate by paytelecoms.com:
• To comply with a legal obligation, where processing is necessary for paytelecoms.com to comply with the
law.
• To enforce or apply this Policy.
• To protect paytelecoms.com’s legitimate interests, privacy, property, or safety, and/or those of a third
party, as
long as your
rights do not override those interests.
Furthermore, we may monitor and record our communications with you, including emails and phone conversations, for training, quality assurance purposes, and to meet our legal and regulatory obligations in general.
SECURITY ASSURANCE
We may handle your personal data under the premise of having a legitimate interest, primarily for the purpose of preventing fraud and money laundering, as well as verifying your identity. This is crucial for safeguarding our business and ensuring compliance with relevant laws. Moreover, such processing aligns with the contractual obligations associated with the services you've sought.
To enhance fraud prevention measures, we may conduct checks using a fraud prevention database. In the event of false or inaccurate information being provided or if fraud is detected, pertinent details may be shared with the lawful enforcement agencies that may access and utilize this information.
Analytics and Performance Metrics
We may leverage information generated and stored during your use of our Services for our legitimate activities, aiming to provide you with optimal service, solutions, and overall experience. These purposes encompass:
- Delivering targeted advertising or information: Tailoring content based on your preferences and usage patterns.
- Conducting research and development: Striving to enhance our Services through continuous improvement.
- Developing and maintaining functionality: Creating new features and refining existing ones, involving activities such as statistical analysis, benchmarking, and forecasting Services.
- Offering location-based Services: Providing location-relevant content by collecting geo-location data for a personalized experience.
Whenever we utilize your information for our legitimate interests, we commit to processing it in a pseudonymized manner, presenting data at aggregated levels that cannot be traced back to you or any specific individual. You retain the right to object to processing based on our legitimate activities, though it's important to note that such objections may impact our ability to provide certain Services or solutions for your benefit.
Your Rights as a Data Subject
Your personal data is safeguarded by legal rights outlined in the NDPR, granting you the following entitlements:
- The right to be informed about how we utilize your personal data and access the information we hold about you.
- The right to rectify or erase your personal data, or impose restrictions on its processing.
- The right to object to the processing of your personal data, particularly when it is based on our legitimate interests. Please be aware that this objection may impact our ability to provide ongoing services to you.
- The right to receive your information, provided to us on an automated basis, in a structured, commonly used, and machine-readable format, or transmit it directly to another organization, where technically feasible (known as "data portability").
- If the processing of your personal data relies on your consent, the right to withdraw that consent, subject to legal or contractual restrictions.
- The right to object to decisions based on automated processing of your personal data, including profiling.
- The right to lodge a complaint with the supervisory authority responsible for data protection matters.
Please note that if you request a copy of your personal data, a fee may be applicable. To exercise any of the aforementioned rights, follow these procedures:
- Submit your request in writing through your usual registered channel (e.g., by registered email or CRC group).
- Clearly specify the right you intend to exercise.
For more details or to exercise your data protection rights, please contact us via paytelecoms.com.App. We aim to process all subject access requests within thirty (30) days. In the event of any necessary extension, we will communicate this through existing consented channels at no cost. Please be aware that during a transitional period while we update your preferences, you may still receive existing communications.
Accuracy of Your Data
Maintaining the accuracy and currency of the personal data paytelecoms.com possesses about you is crucial. Please notify paytelecoms.com promptly of any changes to your personal data throughout our association. Should you wish to rectify any information, kindly reach out to us to exercise your right of rectification.
Security of Your Data
To ensure the security of your personal data, we have implemented effective organizational and technical measures. These measures involve storing data on a dedicated and secure server equipped with a minimum of 256-bit encryption. Access to your personal data is restricted to specific employees, and our internal information technology systems are carefully secured. Additionally, we have established procedures to address any suspected data breaches.
In the rare occurrence of a data breach, paytelecoms.com will promptly take action to minimize any potential loss or destruction of data. If deemed necessary, we will notify you and the relevant authorities of such a breach.
Privacy/Confidentiality
You acknowledge that the sites may contain information marked as confidential by us, and you agree not to disclose such information without our prior written consent. Your information is treated as confidential and will not be shared with any third party unless legally required by the appropriate authorities. We do not sell, share, or rent your personal data to third parties, and your email address will not be used for unsolicited mail. Any emails sent by us will only be related to the agreed-upon services.
We implement necessary precautions to safeguard your personal information both online and offline. It is crucial for you to guard against unauthorized access to your password, mobile phone, or computer. Make sure to log off from the Sites when using a shared phone/computer. Additionally, we secure your personal data offline, limiting access to employees, agents, partners, and relevant third parties who we reasonably believe need the information to provide services to you.
DISCLAIMER
We are committed to ensuring the security of your information through appropriate technical and organizational measures, guarding against unauthorized or unlawful processing, as well as accidental loss, destruction, or damage. While we strive to protect your personal data, we cannot guarantee its security when transmitted to other websites through the internet or similar connections. If you have been provided with a password to access specific areas of the Sites, please ensure its confidentiality, as we will not share this password with anyone.
As a user of our services, you acknowledge and agree that the responsibility and risk associated with safeguarding your account rest entirely with you. Under no circumstances should you disclose your password to anyone, nor permit anyone else to use your account.
UPDATES TO THE PRIVACY POLICY
In our continuous efforts to enhance our Sites and Services, we may find it necessary to make changes to this Policy. Notifications of significant changes will be communicated through methods such as notices on our websites or emails sent to you (if you have provided your email details), as required by applicable law. We reserve the right to update this Policy at our discretion without prior notice, and your ongoing use of the Sites will indicate your acceptance of any modifications to these terms.
The latest terms will be available on our website and mobile Application, and it is your responsibility to periodically review this Privacy Policy for any updates. If, at any point, you believe that we have not handled your personal data in line with this Policy, please contact us. We have designated Customer Support to address such concerns, manage inquiries related to this Policy, and handle requests regarding the exercise of your rights. For any concerns or questions, please reach out to us using the provided contact details below.
CONTACT
Www.paytelecoms.com
Should you have any inquiries, feedback, or requests concerning your privacy and rights, kindly inform us of how we can assist you.